Fiat Account Address Guide for Brazilian Users

[Estimated reading time: 5 mins]

Important Notice: Accurate CEP (Zipcode) Entry is Critical

Your postal code (CEP) must be precise and specific to your street address. Generic city-level CEPs (those ending in -000) cannot reliably verify your address and may result in registration failure. This guide explains how to provide an accurate CEP to ensure successful account verification.

 

Quick Start: Required Address Information

Provide the following information accurately and completely:

Field	Example	Format
Street Name & Number	Rua Santos Dumont, 123	Full street name + door/building number
City	São Paulo	City name
State (UF)	SP	Two-letter state code
CEP (Postal Code/Zipcode)	01311-100	XXXXXXXX (8 digits )

 

Critical: Understanding Generic City-Level CEPs (CEPs Ending in -000)

What is a Generic City-Level CEP?

A generic city-level CEP (format: XXXXX-000) represents an entire city or district, not a specific street or address. In Brazil, many cities use this format:

 

Why Generic CEPs cannot be used alone?

When you submit a generic CEP (-000), our address verification system cannot reliably validate your address because:

• The CEP alone does not identify your specific street

• The system cannot verify which door/building number you are referring to

• Address verification will fail, and your registration cannot proceed

Important: If your city uses a generic CEP, you must provide a complete street address (street name + number) along with the CEP. The system will attempt to validate your address using the complete information provided.

 

Step-by-Step Registration Guide

Step 1: Gather your address information

Before you begin, collect:

• Your complete street address (street name + door/building number)

• Your neighborhood/district name (if available)

• Your city name

• Your state code (UF) — e.g., SP, RJ, MG

• Your postal code (CEP) in the format XXXXX-XXX

 

Step 2: Verify your CEP is street-specific

Critical check: Your CEP must NOT end in -000.

• Correct: 01311-100, 20040-020, 30130-100

• Incorrect: 95700-000, 55290-000, 35400-000

 

If your CEP ends in -000:

Your address verification will likely fail. Contact your local post office (Correios) or use the Correios CEP Lookup Tool to find a street-specific CEP for your exact address.

 

Step 3: Enter your address accurately

Fill in the registration form with:

1. Full street name and number (e.g., "Rua São Bento, 456")

2. City name (e.g., "São Paulo")

3. State code (e.g., "SP")

4. CEP in format XXXXX-XXX (e.g., "01311-100")

 

Step 4: Submit and wait for verification

Once you submit your address:

• Our system will validate your information

• If verification succeeds, your account activation will proceed

• If verification fails, you will be notified to review and resubmit

 

FAQs

1. Why is CEP accuracy so important?

Your CEP is the primary way our system verifies that your address is real and valid. A precise, street-specific CEP helps ensure that your address can be confirmed. Generic city-level CEPs (-000) lack this specificity and cannot reliably verify your address.

2. What does it mean if my address verification fails?

Address verification failure typically indicates:

• Your CEP ends in -000 (generic city-level CEP)

• Your CEP format is incorrect (missing hyphen, wrong number of digits)

• Your street address is incomplete or missing

• Your street name or city name contains a typo

To resolve:

• Confirm your CEP does not end in -000

• Verify your street address is complete and accurate

• Check the CEP format: XXXXX-XXX

• Correct any spelling errors

• Re-submit your address

3. What is the correct CEP format?

The correct format is XXXXX-XXX — exactly 5 digits, followed by a hyphen, followed by exactly 3 digits.

• ✅ Correct: 01311-100, 20040-020, 30130-100

• ❌ Incorrect: 01311100 (missing hyphen), 0131-100 (wrong digit count), 95700-000 (generic CEP)

4. How do I find the correct street-specific CEP for my address?

• Use the Correios (Brazilian Post Office) lookup tool:

  • Visit https://www.correios.com.br/ferramentas/busca-cep

  • Enter your street name, city, and state

  • Look for a CEP that matches your specific street and number (not a -000 CEP)

• Visit your local post office:

  • Bring your street address and ask for the CEP

  • Staff can provide the correct street-specific CEP

• Ask your landlord or building management:

  • They may have the correct CEP on record

5. Can I use a PO Box address instead of a street address?

No. Bitget requires a residential or business street address for account verification. PO Box addresses cannot be used.