Salesforce signs deal to buy AI customer research platform Listen Labs

Bitget2026/09/29 20:36

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Salesforce signed a definitive agreement to buy Listen Labs, an AI-powered customer research and human simulation platform.
Deal targets faster qualitative insight generation, using AI agents to design studies, run interviews, recruit participants, then synthesize findings.
Listen Labs’ platform draws on a network of more than 50 million participants, running research in more than 120 languages.
Transaction is expected to close in the fourth quarter of Salesforce’s fiscal 2027.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Salesforce Inc. published the original content used to generate this news brief on September 29, 2026, and is solely responsible for the information contained therein.

Disclaimer: The content of this article solely reflects the author's opinion and does not represent the platform in any capacity. This article is not intended to serve as a reference for making investment decisions.

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Salesforce signs deal to buy AI customer research platform Listen Labs

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