Call center concept stocks plunge as investors worry AI could make them "uninvestable" assets

Concentrix Corp. plummeted as much as 24% in early New York trading, while French company Teleperformance SE slumped as much as 16%, falling to its lowest level in more than a decade, after Concentrix lowered its revenue forecast and warned that some clients are cutting back on spending. Concentrix lowered the midpoint of its fiscal 2026 revenue guidance range by about $130 million, and company executives also noted several instances of clients reducing spending on call centers.