Charles Schwab CEO: AI Development Benefits the Company, Surprised by Stock Sell-Off
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Gelonghui, February 11th | Charles Schwab CEO Rick Wurster expressed surprise at the recent sell-off of the company's stock, stating that artificial intelligence is actually beneficial to the company's business rather than a hindrance. Wurster emphasized that the company is benefiting from AI and is using AI in customer service; in addition, AI technology is helping the company reduce operating costs, with the cost of servicing a single account dropping by 21%.
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